Know all the information regarding your shipments, returns and guarantees. Information is power! Take a look at our Terms of Purchase and purchase your items with maximum confidence and tranquility.
All prices are indicated with VAT INCLUDED. The prices and conditions of sale are purely informative and may be modified in light of market fluctuations. However, completing the order by completing the purchase form implies conformity with the price offered and with the general conditions of sale in effect at that time. Once the order has been formalized, the purchase will be understood as making the purchase, with all the legal guarantees that protect the purchaser and, from that moment, the prices and conditions will be contractual and can not be modified without the express agreement of both contractors. Spanish will be the language used to formalize the contract. The electronic document formalizing the contract will be archived and the user will have access to it in his client area.
At the time of purchase will be possible to choose different means of delivery, whose prices and characteristics will be defined.
Delivery times vary between 24 and 72 hours at the customer's choice. We can not guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible. In rural populations far from urban centers it is not possible to guarantee delivery in 24 hours. For international transportation, check delivery time.
Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In orders that include several items will be made a single shipment and the delivery time will correspond with the article with a delivery time is greater. If once confirmed the order of the products requested is not available, PRESENCIA HILATURAS, S.A. Undertakes to warn you of such unavailability, which does not entitle you to compensation of any kind.
The customer will have 72 hours to check the integrity of all components of the order and to verify that everything is included in the products included. After these 72 hours will be accepted for the shipment and no claims will be accepted for defects or failures with the shipment.
An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours that the customer must verify the products at the reception of them and expose all objections that may exist.
In case of receiving a product damaged by the transport it is advisable to contact us within the first 24 hours in order to claim the incident to the transport company.
In accordance with current legislation, products may be returned for whatever reason within 14 calendar days of receipt of the goods by the customer. To do this the customer must write an e-mail to firstname.lastname@example.org with the invoice number and the description of the product to be returned, as well as to fulfill the conditions set forth in this conditions page.
All merchandise must be returned in its original packaging and condition, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the article. Otherwise we reserve the right to refuse return.
The transportation costs arising from the return will be borne by you. You are free to choose and look for the agency that best suits your needs or offers you the most competitive rates.
Once the goods have been received and verified that they are in perfect condition, the refund of the amount will be processed. We will refund your payment. We will make the payment in a maximum period of 30 calendar days from exercising your right of withdrawal. Until we have received the goods we can retain the refund.
PRESENCIA HILATURAS, S.A., company that owns https://www.presenciahilaturasonline.com, guarantees according to the laws in force all the products it distributes.
Those cancellations of orders that imply a return to the client and that are by bank transfer will have a maximum term of 30 days for administrative procedures, although we try that the term does not exceed 7 days.